Sponsors and Exhibitors

PeopleMetrics

PeopleMetrics is a leading research and technology firm that helps companies engage customers, physicians and employees to drive bottom line results. Our Customer Engagement Management (CEM) solution supports the success of managers by providing real-time feedback from customers and guidance on the best actions to take in response to specific comments. Every day, thousands of managers use our CEM solution to take immediate action on customer feedback, including recovering lost customers, growing existing accounts and recognizing outstanding employees. And our Employee Engagement Management (EEM) solution enables companies to create a work environment that enables employees to create superior customer experiences.

MarketTools

Website: www.markettools.com

MarketTools is the leading provider of software and services for Enterprise Feedback Management (EFM) and Market Research. Our EFM solution, MarketTools® CustomerSat™, gives the world’s market leaders the actionable insights they need to drive customer satisfaction and retention, and to deliver high-value business impact.

Clarabridge

Website: www.clarabridge.com

Clarabridge enables Fortune 1000 customers to transform text into valuable information to improve market research, customer care, product development, quality assurance and risk management. Clarabridge's award-winning software links the worlds of text analysis, search and business intelligence (BI) to enable enterprises to more quickly and intuitively leverage all of their data-internal and external, structured and unstructured-to make better business decisions. Clarabridge's Content Mining Platform™ is the first text-mining solution to work seamlessly with standard BI applications, tools and techniques, and Clarabridge delivers the industry's only hosted text-analysis solution with its Content Mining Service™. Clarabridge is headquartered in Reston, Virginia.

Allegiance

Website: www.allegiance.com

Allegiance, Inc. provides Voice-of-the-Customer (VOC) and Enterprise Feedback Management (EFM) solutions that help organizations drive growth and increase profitability through improved customer and employee loyalty and engagement.

The Allegiance Engage platform is a feedback system that continually collects and analyzes the voice of customers and employees through multiple channels (email, Web, print, phone) into a central database for analysis and action.

Encompassing a family of solutions, Allegiance Engage includes customer loyalty and employee retention solutions combined with professional services, training and support. Allegiance also offers Inquisite Survey, a robust and proven end-to-end survey solution designed for gathering and understanding the opinions and insights of customers, partners and employees. Allegiance experts help companies to select the best feedback channels, customize surveys and execute a strategic action plan to yield measureable results.