Speakers

Confirmed speakers include:

• Simon Leech, SVP Insurance Services, American General Life Companies
• Chris Jones, Analytics Infrastructure Manager, Intuit
• Amar Sidhu, Executive Level Sales & Contact Centre Professional, Formerly of Trader Cooperation
• Ashish Bisaria, VP of Customer Service Operations, Cbeyond
• Simon Lowe, Director of Operations, 1-800-Got-Junk
• Jim Katzman, Vice President Customer Experience, Formerly of AOL
• Hal Bloom,Vice President, Market Research, Sage
• Thom Disch, President and Chief Executive, Handi-Ramp
• Lynn Holmgren, Vice President Residential Call Centers, Frontier Communications
• Kelly Morgan, Assistant Vice President, Enterprise Operations, Frontier Communications
• Guy Dilger, Contributing Editor, COLLOQUY
• Eric Stites, President and CEO, Franchise Business Review
• Larry Streeter, Vice President Customer Support, Constant Contact
• Evan LaHuta, Director Customer Experience, Pershing Advisor Solutions LLC, a BNY Mellon Company
• Tony Gwirtz, Member Services Vice President, AAA Member Services Company
• Juleen Rohrbacker, Site Director, AAA Member Services Company
• Andy Shinn, Site Director, AAA Member Services Company
• Kim Rundle, Consumer Relations Manager, CROPP Cooperative, Organic Valley
• Emilio Tenuta, Director of Corporate Sustainability and Branding, Nalco
• Jeffrey Thompson, Director of Business Strategy and Optimization, Nalco
• Molly Huyck, Director, Continuous Process Improvements, PayPal
• Trevor Croop, Financial Analyst Hotel and Strategic Planning, Gaylord Entertainment
• Tim Calkins, Clinical Professor of Marketing, Kellogg School of Management
• Sean McDade, Ph.D., CEO, PeopleMetrics
• Kate Feather, Executive Vice President, PeopleMetrics