Media Partners

Website: www.customermanagementiq.com
Phone: 1-646-454-4559

Delivering quality content and events to enhance your knowledge and strengthen you networks

Customer Management IQ is dedicated to providing practical, detailed information through conferences and training courses. By providing accurate, objective and up-to-date developments and trends in various industries, Marketing IQ enables organizations to remain competitive and profitable.

Customer Management IQ recognizes the value of face-to-face forums, and strives to make each conference a valuable learning experience, allowing our attendees to receive a maximum return on investment.

Become a member here: /www.customermanagementiq.com/

Customer Experience Board
Participate in the survey: http://www.customerexperienceboard.org/industry-audit.php
Website: www.customerexperienceboard.org

A groundbreaking thought leadership program called the Customer Experience Board is addressing the critical need for communications service providers to optimize customer experience and heighten retention in a highly convergent, competitive, and demanding customer market. The Chief Marketing Officer (CMO) Council will bring together the Business Performance Management (BPM) Forum, Amdocs, and key industry and customer service organizations in a campaign to drive best practices and thought leadership in integrated customer experience management among service providers worldwide.

The Customer Experience Board will be focused on benchmark studies, audits and competency assessments, content aggregation, report publication and syndication, peer-to-peer interactions, best practice development, vertical industry analytics, and global models and frameworks for integrated customer experience management.

CRM Association
Website: www.crmassociation.org

CRM Association represents the Customer Relationship Management (CRM) industry and all its constituents. CRM represents what is now becoming an organized body of knowledge and strategy to be reckoned with. The CRM Association aims at representing the industry as not just a purveyor of knowledge and information, but an action-oriented association that will protect and promote the interests of customer relationship management and its institutions and provide the members with the tools that it needs to enrich and improve that customer experience – be it the member’s direct customers or the customers of the members customers.

Quirks
Website: www.quirks.com

Quirk's Marketing Research Review is the only monthly magazine, e-newsletter and online resource devoted entirely to professionals responsible for conducting, coordinating and purchasing marketing research products and services. Designed to promote the understanding, use and value of marketing research, its free resources include original articles on research techniques, case histories, news, survey findings, global listings for conferences and jobs, discussions and the most complete directories of market research product and service companies. More than 65,000 professionals access Quirk's resources every month. To get your own FREE access visit www.quirks.com

CRMXchange
Website: www.crmxchange.com

CRMXchange is a premier web site dedicated to providing information in an interactive environment for CRM/Contact Center professionals. The site offers white papers, newsroom, monthly columns, a showcase for products and services for the industry, and free webcasts on a variety of CRM and Contact Center issues. Visit the website at www.crmxchange.com and the networking site www.mycrmexchange.com.

TelePlaza
Website: www.teleplaza.com

TelePlaza is a comprehensive online directory that provides more valuable and relevant call center content than any other "niche" industry Web site and is the ultimate resource for linking buyers and sellers. TelePlaza offers more industry specific information than the search engines AND more call center supplier listings than any other online industry search site.

BoogarLists
Website: www.boogar.com

With a qualified directory of more than 1,000 Venture Capital and Mid-Market/LBO private equity firms, BoogarLists is an excellent place for entrepreneurs to begin their search for investment capital. Whether starting a new company or striving to take an early stage company to the next level, CEO’s and CFO’s will invariably want to seek out new sources of capital or other financial services. Additionally, BoogarLists provides an extensive directory of financial, operations and marketing services, as well as a comprehensive directory of conferences and associations, across the technology, media and communications industries

The International Customer Service Association Toronto Chapter (ICSA-TC)
Tel: (905) 477-5544
Email: dolly@icsa.on.ca
Website: www.icsa.on.ca

The International Customer Service Association Toronto Chapter (ICSA-TC) is a non-profit association led by customer service professionals dedicated to promoting excellence in the development and awareness of excellence in the customer service profession through networking, education and research. By joining the Toronto Chapter, you will have the opportunity to meet other customer service professionals from a wide variety of service-oriented organizations. Our monthly meetings, conferences, and special events provide a forum to develop professional relationships with some of the top people in your field. Joining this dynamic and progressive organization is your key to customer service excellence. For more information regarding membership, training, consulting, careers, and our certification programs, please contact us.

1to1 Media
Website: www.1to1media.com

1to1 Media is dedicated to helping organizations realize the greatest value from their customer base. We provide resources that deliver relevant information on the latest thought leadership regarding customer strategy and marketplace trends. Led by 1to1 Magazine, our print, electronic and custom publications explore the best practices and trends from companies using customer initiatives to drive results. 1to1 Media is a division of Peppers & Rogers Group.

The International Association of Outsourcing Professionals (IAOP)
Contact: Michael Forbes, IAOP Communications Manager
Tel: (845) 452-0600, ext. 118
Email: mike.forbes@outsourcingprofessional.org
Website: www.outsourcingprofessional.org

The International Association of Outsourcing Professionals (IAOP) is the global, standard-setting organization and advocate for the outsourcing profession. With 40,000 customer, advisor and provider members worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit the website.

Customer Service Manager
Website: www.customerservicemanager.com

CSM is a leading online magazine and community for customer service professionals. The CSM website is packed with customer service articles, skills and tips - all designed to help improve your customer service. Join for free and receive a valuable customer service newsletter each month.