Sponsors & Exhibitors

Confirmit
Website: www.confirmit.com

Confirmit is the world's leading provider of software for Market Research (MR) and Enterprise Feedback Management (EFM). In July 2007, Confirmit and Pulse Train joined forces becoming one of the two largest vendors of MR and EFM software worldwide, with the industry's largest dedicated and most experienced R&D staff. The Confirmit offering includes a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include British Airways, Countrywide Financial, Dow Chemical, Experian, GlaxoSmithKline, Halifax Bank of Scotland, Hewlett Packard, Intrawest, Ipsos, Nielsen, The NPD Group, Safeco Insurance, Statoil, Symantec and Virgin Media.

NCP Group
Website: www.ncogroup.com

>NCO provides global Customer Care solutions to many of the Fortune 500 companies. Our CRM division offers a wide variety of services including inbound and outbound customer care programs, customer retention, technical support, customer acquisition/sales, e-mail management, Interactive Voice Response and Messaging, Web chat, and printing/mailing services.

crmmetrix
Website: www.crmmetrix.com

crmmetrix offers a full range of digital market research solutions to help clients make the best decisions at all stages of the digital marketing development process and to maximize the return on their digital marketing investment. Our market research solutions are designed for all aspects of digital marketing such as brand website, online ads, online campaigns, email CRM programs, social media, widgets, blogs, online sponsorships, micro sites, etc.

SPSS
Website: www.spss.com

SPSS is the leading worldwide provider of predictive analytics software and solutions. The company’s predictive analytics technology connects data to effective strategic action by drawing reliable conclusions about current conditions and critical future events. More than 250,000 commercial, academic, and public sector customers rely on SPSS technology to help increase revenue, reduce costs, improve important processes, and detect and prevent fraud. More than 95 percent of the Fortune 1000 companies are SPSS customers. Founded in 1968, SPSS is headquartered in Chicago, Illinois. For additional information, please visit www.spss.com.

A Closer Look Inc.
Website: www.a-closer-look.com

"It's The Experience"
Mystery Shopping, Market research, Web Surveys

Creating customer loyalty in today’s “multiple choice” marketplace goes beyond product, presentation and price. Repeat business is a direct result of providing your customers with positive, memorable experiences. By asking the right questions, collecting on-point data and synthesizing it into intelligent information, we help you measure your customer’s experience and deliver solutions tailored to drive repeat visits and build brand loyalty.

For over 15 years, we have developed innovative, intelligent and actionable systems with one goal in mind: Capturing your customer’s experience and then delivering solutions to elevate their experience beyond expectations.

TARP Worldwide
Website: www.tarp.com

For more than 35 years, TARP Worldwide has been revolutionizing the customer experience. Today, our two divisions continue to create innovative solutions to help Release the Profit of Interaction™. TARP’s Research Division quantifies the customer experience in financial terms, tracking its implications, and guiding resource allocation and executive decisionmaking.

TARP’s Practices Division develops strategies to improve customer service, improve marketing and sales communications, improve frontline effectiveness, and inspire employees to attain higher performance.

UNICOR
Website: www.unicor.gov

UNICOR, also known as Federal Prison Industries, was established by executive order in 1934 with the goal of employing federal inmates in productive work, and training them in valuable job skills. As a self-sustaining, self-funded government corporation, UNICOR has supplied a wide range of quality goods and services to federal agencies for over 70 years. More recently, UNICOR has been authorized to partner with private sector firms currently sending work offshore or in lieu of sending work offshore.

The Fraser Group, LLC
Website: www.TheFraserGroup.org

The Fraser Group, LLC is a management-consulting firm with extensive experience in helping operations and management improve performance based on voice of the customer research.

For over a decade, The Fraser Group has focused on research designs that provide actionable information to management in the areas of customer loyalty and satisfaction, customer relationship management (CRM) and employee satisfaction measurement and improvement.

Clients of The Fraser Group include a winner and two site visit recipients of the Malcolm Baldrige National Quality Award.